Privacy Policy for Empress Collection
Privacy Policy
Last updated: 17/12/2025
SL Crocker LTD, trading as Empress Collection (“we”, “us”, or “our”), is committed to protecting your privacy. We are the data controller for personal data processed through our website https://empress-collection.co.uk.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
Personal details: Name, billing/shipping address, email address (for orders and account creation).
Payment information: Processed securely by third-party providers (we do not store full card details).
Transaction data: Order history, products purchased.
Technical data: IP address, browser type, device information (via cookies and analytics).
Marketing preferences: If you subscribe to newsletters.
2. How We Collect Information
Directly from you: When you create an account, place an order, or contact us.
Automatically: Through cookies and similar technologies (see our Cookie Policy for details).
From third parties: Payment gateways, delivery services.
3. How We Use Your Information We use your data to:
Process and fulfill orders (lawful basis: contract).
Send order confirmations, updates, and delivery notifications.
Manage your account and provide customer support.
Comply with legal obligations
Send marketing communications (if you consent; you can opt out anytime).
Improve our website and products (legitimate interests).
4. Sharing Your Information We share data with:
Delivery partners (e.g., Royal Mail) for shipping.
Payment processors for secure transactions.
Authorities if required by law.
We do not sell your personal data.
5. Data Retention We keep order-related data for 7 years (for tax/accounting purposes). Marketing data is kept until you unsubscribe.
6. Your Rights Under UK GDPR, you have rights to:
Access your data.
Correct inaccuracies.
Delete your data (where applicable).
Restrict or object to processing.
Data portability.
Withdraw consent (for marketing).
Contact us at [your email] to exercise these.
7. Security We use secure servers, encryption, and other measures to protect your data.
8. International Transfers If we transfer data outside the UK/EEA, we ensure adequate protections (e.g., standard contractual clauses).
9. Changes We may update this policy; changes will be posted here.
Contact Us Email: info@empress-collection.co.uk